Contact Us
Got a question about how we rate the highest payout online casinos, spotted something out of date, or want to flag an issue with an operator we cover? This page explains how to reach US Online Casinos and what we can (and can't) help with.
What We Can Help With
US Online Casinos is an independent research and comparison site. We don't run any casino, hold any player funds, or process any deposits or withdrawals ourselves — so our team can't access your casino account, resolve a payment dispute, or verify your identity with an operator. What we can do is help with questions about our own content and process, including:
- Questions about how we assess and rank payout speeds, bonus terms or game libraries across the operators listed on this site
- Corrections — if a bonus offer, rating or detail on one of our pages looks out of date, tell us and we'll check it
- General queries about how licensing, RTP, KYC or withdrawal processing typically work at US-facing casino sites
- Feedback on the site itself, including suggestions for casinos or topics you'd like to see covered
What to Contact the Casino Directly For
Because we're a comparison and review resource rather than a gambling operator, some things have to go straight to the casino you've signed up with. That includes:
- Deposit or withdrawal delays on your own account
- Identity verification (KYC) document requests
- Bonus wagering progress, expiry dates or eligibility on an offer you've already claimed
- Closing an account or requesting a self-exclusion
Every licensed operator is required to run its own customer support channel — usually live chat, email and sometimes phone support — and that's the fastest route to a resolution on account-specific matters. If you're struggling to get a response from a casino you found through one of our pages, let us know; persistent support failures are exactly the kind of thing that affects how we rate an operator.
How Our Ratings Stay Independent
Before anything else, a quick note on how this site works: US Online Casinos may earn a commission when readers sign up with a casino through links on this site. That relationship never decides the order operators appear in, and it doesn't buy a higher editorial rating. Contacting us won't change a listing either — corrections are made because the facts changed, not because someone asked.
Questions We Get Asked Most Often
A lot of the messages we receive fall into a handful of recurring topics. Here's where to look first, and where to send a message if you need more.
"Is this casino actually paying out fast?"
Payout speed is one of the main factors behind the rankings on this site, alongside licensing, bonus terms and game selection. Processing times vary by payment method and by how quickly a casino completes identity verification, and they can also change after we've published a review. If you've noticed a real difference between what a casino advertises and what you've experienced, that's useful feedback for us — send the details and we'll look into it.
"Why do the bonus terms matter so much?"
Headline bonus percentages, like those shown for the operators ranked on this page, always come with conditions attached — wagering requirements, maximum withdrawal caps, game restrictions and expiry dates. We read those terms in full before including an offer, but terms can be updated by the operator at any time. Always confirm the current terms on the casino's own site before you deposit.
"Is my information safe if I sign up through your site?"
We don't collect payment details or ask for identity documents — that happens directly between you and the licensed casino once you sign up there. Reputable operators use HTTPS encryption and require verification before withdrawals; if a site skips either of those, treat it as a warning sign rather than a shortcut.
Before You Reach Out
A few things speed up any query:
- Tell us which page or operator your question relates to
- Include screenshots or dates if you're flagging a discrepancy in a bonus offer or rating
- If it's a correction, let us know what the current, accurate detail should be and where you saw it
If Gambling Has Stopped Being Fun
Contact isn't only for editorial questions. If you're worried about your own gambling, or someone else's, please don't wait until it feels urgent. Our Responsible Gambling page covers deposit and time limits, self-exclusion programmes, and links to national support services that operate independently of any casino or comparison site. Setting a limit before you play, and never gambling with money you can't afford to lose, applies regardless of which operator you choose from our rankings.
More About This Site
If you'd like to understand more about how we research and rank operators before contacting us, our About Us page walks through our process in full, and our Terms and Conditions set out how the site itself operates. For UK readers outside our main US focus, we also cover non-Gamstop casinos reviewed on their own separate page.
We read every message that comes in, though response times can vary depending on volume. General feedback and corrections are usually the quickest to action; questions about a specific casino account will always be faster to resolve by contacting that operator's own support team first.